August 09, 2016
by Carly Kilgore

Introducing Click To Call With Cloud9

Cloud9 is excited to introduce Click to Call, a feature that will enable users to “dial” out from their C9 Trader platform.  With this feature, users simply click to connect instantly with counterparties on their desk phone or cell phone.

With Cloud9’s upcoming Click to Call feature, users will be able to directly call any phone without leaving their C9 Trader. Click to Call will also integrate with all major voice platforms, including Cisco’s Unifed Call Manager.

Click to Call Interface

the feature will display in a separate window from the C9 Trader and will support a number of features, including:

Calling and Call Tools

Users can dial any phone number with the built-in dial pad, instantly connecting them with their counterparty. Click to Call will support basic calling in addition to traditional call functionalities like call hold, transfer, and release.

The feature will also support incoming calls, which will appear at the bottom of the User Interface.

Directory

Click to Call enables users to create a directory of contacts, which can also be synced with all Outlook contacts that include phone numbers. To initiate an outgoing call, users will simply click on a contact name in the directory.

The directory also contains a smart search box where users can find directory contacts by number and name, as well as access call history.

Extensions 

It Takes Only One Click to CallThrough Cloud9’s integration capabilities with Cisco Unified Call Manager, Click to Call will support calling for to up to 8 shared extensions. If you deal with a trading desk or other group that shares an extension with multiple users, this feature will be supported.

The Click to Call feature represents a key step in Cloud9’s commitment to provide communications solutions that are a practical alternative to traditional telephony equipment.

To learn more about the benefits of Cloud9, watch this quick tutorial.

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