Computer/Device and Bandwidth Requirements

To begin installation, users will need the following:

  • Windows 7 or higher operating system
  • Intel i5 or greater processor
  • A built in sound device or USB sound device with playback (speakers) and recording (microphone). Cloud9 speaker and microphone devices are recommended, and have been optimized for the application.
  • Internet access (wired or wireless)
  • Google Chrome web browser
  • When a user is not transmitting or receiving audio, Internet bandwidth consumption is negligible. When a user selects a Cloud9 button, the brief transmit process (seconds) will generate 80kbps/sec of Internet bandwidth per user.
  • During peak traffic communications, the Cloud9 application should not consume more than 10-15% CPU performance.



To begin using Cloud9, log in with your unique username and password. The first time you log in, enter the username and password provided in the welcome email sent by Cloud9.

The password you received is temporary, and you will need to change it to a personalized password of your choice.

There are also two options you can select when logging in:

  1. Save Password: If selected, your credentials will autofill when you log in.
  2. Working Remotely: Select if you are working from a location outside of your office or desk. This disables the neighbor feature and will allow you to communicate from outside of the office with the coworkers programmed to your neighbor list.

Audio Setup

You can use your existing computer audio devices or a variety of microphone and speaker devices to start communicating on Cloud9 – it’s customizable to the way you like to trade.

Upon starting your C9 Trader, the program will detect your microphone, speaker, and handset devices (if applicable). If you wish to adjust these devices or select a different device at any time, navigate to the Settings menu and select the Audio Devices tab.

Microphone Audio

Under the section titled Microphone Audio you can set your audio input and output.  Using the dropdown, select the microphone you wish to use.  Next select the volume level for your microphone using the slider, or you can select the setting to automatically adjust your volume levels.  Additional audio boost can also be added to amplify your voice once it’s picked up by the microphone.

Next you will want to select your speakers by clicking the dropdown menu and selecting the audio output device you wish to use.

If you would like to test your speaker volume, press the play button to do a quick sound check.

Handset Audio

If you use a handset with your C9 Trader set up, you will want to ensure that your you adjust your audio settings as well for your handset volume by following the same steps above.  You will also want to test your audio levels as well to ensure your handset device is working.

Notification & Alert Devices

In the Notification and Alert Device segment, you can select the device that will transmit a ring when someone signals you on a ring down connection. Click the play button to test that the device is working properly.

Button Volume

Instead of adjusting the master volume on your computer or setting the volume in the Audio Devices tab, you have the ability to adjust the volume of your individual buttons. This gives you more control over which of your counterparties you want to hear at a given time.

When hovering the mouse over any of your buttons, you will see a scroll bar appear on the right side of the button, showing you the existing volume setting. You can adjust the volume by using the scroll wheel or by clicking and dragging the slider.

If you mute your counterparty by reducing their volume below an audible level, a red indicator will display on the button.

Note: If using a button board, your volume may also be adjusted via the volume knobs on the board.

Presence Features

The C9 Trader makes it easy to see who is online and who subscribes to each of your buttons.

Each button displayed on your main screen represents a counterparty. You can initiate a call to a counterparty via a shout down connection, indicated by a speaker icon on your button, or a ring down connection, indicated by a phone handset icon.

Each button also provides the user with presence status about the counterparty and whether a current voice call is in progress.

A light blue button is not currently active. They might be inactive either because that user is not currently logged in, or that button hasn’t been accepted by anyone at the distant end.

Dark blue buttons are accepted, active connections, and feature the names of the users that have accepted that connection.

When a button has up to two counterparties, or button subscribers, both of their names will display on the button. If you have a button that goes to three or more active subscribers, the button will display the number of users that are connected. You can right click on the button to view the full list of people associated with that button.

When you are speaking, your name will be displayed on the button so all connections can who is speaking.

When conducting an outgoing shout or ring down call, the button will be green. When receiving an incoming shout or ring down call, the button will be red.

Making a Connection

Using the Cloud9 Community, connecting and communicating with counterparties has never been easier. To begin making a connection, click on the Community tab.

In the Community, you can start building your connections by selecting the trading desk you would like to connect with under the Create Invitation tab. You can scroll through the list, or you can also use the search function at the top of the page to quickly find counterparties in the Cloud9 Global Directory.

Once you find the firm you’re looking for, click the firm name. The groups within this firm will display in the right screen, and often refer to the various trading desks within that firm. Click the down arrow to find out more information about each group and where it is located.

Once you find the group you are looking for, click the invite button to create an invitation to this counterparty.

This will open the Create an Invitation Window. If you have more than one group at your own firm, select the group that will be connecting with the counterparty you have chosen.

Next, choose the type of connection you wish to establish – either a shout down or ring down.

  • Shout down: an open line where everyone assigned to this connection will hear you the moment you hit your button.
  • Ring down: works like a traditional phone call, where the button rings on the far end and the talk path is not established until the far end answers.

Then, use the field to name the button that will display on your C9  Trader as well as the button that will display on counterparty’s screen. This new connection will be visible on your C9 Trader app and you can start communicating after your counterparty accepts your invitation.

Note: You should notify your counterparty to accept within 24 hours to prevent the invitation from expiring.

Making a Call

If your button is a shout down connection, simply click the button to connect to your desired counterparty. They will hear you the moment you begin speaking. When you start speaking, the button will turn green, and when the counterparty responds, the button will right up and turn red.

If you button is a ring down connection, click the button to call your counterparty. They will have to answer the call before they will be able to hear you speak. When your counterparty answers, the button will turn red.

To hang up, or release the call, you can either click on the button to close the connection or click the handset icon in the bottom left corner of your C9 Trader.

The Cloud9 Community

You’ve already seen how you can create a connection using the Cloud9 Community. In the Community tab you can also explore the community directory, see new invitations, see potential connections at your firm, and manage your buttons.

Cloud9 Community Directory

The Cloud9 Community is a list of the active firms and groups that are using the C9 Trader application. You can access this directory of firms in the Create Invitation Tab of the Community. Scroll through the list of firms or find specific firms using the Search function that you are interested in doing business with. This is a public listing, however, administrators do have the option to hide your firm or group from the list.

New Invitations

If an invitation has been sent to you from another counterparty, then you will see a red notification circle on the New Invitations tab with the number of invitations you have received.

The invitation will show the counterparty name, the button label, and the users at your firm and the counterparty’s firm that accepted the invitation. An icon will also indicate if it is a shout down or ring down connection.

If you would like to add this button to your C9 Trader, click accept.

If not accepted after 24 hours, the connection will no longer be listed in this section of the community display and will be moved to the Connections tab.


The Connections tab lists all of the connections that are available for the user to convert into active buttons. An active button can be a shout down or ring down connection and can be used for internal communications within the firm, or used to communicate with traders in external firms.

Click any check box on the right to make a connection into a button.

My Buttons

The My Buttons tab in the Community window enables you to manage all of your contact buttons. On this tab you can:

  • Reorder Button Layout: Click and drag a button to change its location on your C9 Trader.
  • Relabel Buttons: Type the new name in the label field at the bottom of the screen.
  • Delete Buttons: Click the trashcan icon on any button.
  • Get Detailed Subscriber Information for Each Button: Select a button, and information including the name of the button, button type, and users that share the connection will appear at the bottom of the screen.



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