For groups of traders that sit in close proximity to each other, you will want to turn on the neighbor feature. This prevents users from hearing their voice echoing through neighboring speakers. Administrators need to set this feature in the Cloud9 portal to enable to option for users.

In the Users tab, click on a User’s name and select Edit Neighbors.

Choose neighbors from the list by selecting their name, and then Add User as Neighbor.

If desks are moved, you can also remove existing neighbors in this tab.

When a user is working remotely, be sure they select “I’m Working Remotely” upon logging into their C9 Trader. This disables the neighbor feature, so users who share connections with their neighbors will now be able to communicate successfully.

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