Cloud9 Partners with Enghouse to Enhance Voice Data Analysis and Measurement

Cloud9 Partners with Enghouse to Enhance Voice Data Analysis and Measurement

NEW YORK, November 11, 2020Cloud9 Technologies (“Cloud9”), a leader in cloud-based communications, has partnered with Enghouse Interactive to integrate its Proteus Trader advanced voice trading accounting application for the institutional marketplace. The collaboration between Cloud9 and Enghouse Interactive provides investment banks and trading firms with a more robust tool for network management and planning, private wire management, and more efficient way to monitor and minimize voice trading costs. 

With many still adjusting their technology infrastructure to ensure efficiency in a remote work environment, Proteus Trader provides compliance officers and head of trading desks with the most accurate method for measuring trading voice activity. The combination of Proteus Trader with Cloud9’s purpose-built voice collaboration platform delivers an automatic feed of voice trading information and data, streamlines the compliance reporting process and delivers more efficient infrastructure management.

“As financial services increase their technology expenditures, cost control becomes paramount. The integration of Cloud9 with Enghouse’s Proteus Trader software gives customers total insight into their telephony spend, allowing them to efficiently scale their counterparty network,” said Brian Hunt, Chief Administrative Officer and Head of Partnerships at Cloud9. “Teaming up with Enghouse Interactive to incorporate Proteus Trader into our software is addressing something that has become a growing concern for trading firms.”

“Voice trading remains an integral part of the institutional trading landscape but firms need more sophisticated ways to manage their networks and infrastructure,” said Trevor Davis, Head of Product Marketing at Enghouse Interactive. “We’re excited to be working with Cloud9 to help elevate these capabilities for institutional traders.”

Proteus Trader’s inventory database is auto-populated by Cloud9 to show all private wires and their circuit data, so there is no need for manual updates, which can be prone to human error. This ensures complete visibility of private-wires and other trader voice assets by tracking them in an inventory database, allowing supplier details, renewal dates, costs and other asset data to be stored and managed in one place. 

About Cloud9 Technologies

Cloud9 Technologies is the leading voice communication and analytics platform designed for the unique needs of the financial markets. Cloud9 developed a solution that harnesses the voice communication talk path for the trading floor of the future – offering more functionality and analytic insight than legacy hardware at a fraction of the cost. Cloud9 connects counterparties across all asset classes via a cloud-based communication platform that eliminates the infrastructure and expense associated with legacy hardware and telecommunication-based solutions, with front-office focused data and transcription, purpose-built for the financial markets. For more information, visit www.c9tec.com.

About Enghouse Interactive

Enghouse Interactive (www.enghouseinteractive.co.uk) delivers technology and expertise to maximize the value of every customer interaction. Core technologies include contact center, attendant console, predictive outbound dialer, knowledge management, IVR and call recording solutions that support any telephony environment, on-premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and dedicated staff across the Company’s international operations.

Enghouse Interactive is a subsidiary of Enghouse, a Canadian publicly traded company (TSX:ENGH), which provides enterprise software solutions focusing on remote work, visual computing and communications for next-generation software-defined networks. The Company’s two-pronged growth strategy focuses on internal growth and acquisitions, which, to date, have been funded through operating cash flows. The Company is well capitalized, has nominal long-term debt and is organized around two business segments: the Interactive Management Group and the Asset Management Group. Further information about Enghouse may be obtained from the Company’s website at www.enghouse.com.

Cloud9 Unveils C9Trader Stratus to Provide Next-Gen Unified Voice Trading Experience

Cloud9 Unveils C9Trader Stratus to Provide Next-Gen Unified Voice Trading Experience

NEW YORK, October 20, 2020Cloud9 Technologies (“Cloud9”), a leader in cloud-based communications, has launched C9Trader Stratus, an enhanced UI that offers institutional traders more efficient workflows and greater options for voice trading. By combining both traditional ‘turret’ functionality with flexible new features, the intuitive and customizable user interface empowers traders to instantly connect with global trading partners – anywhere, anytime.

Designed from the outset with trader feedback, Stratus provides enhanced visibility across all team members’ activities while allowing users to customize content to easily align with their workflows. Benefits of Cloud9’s purpose-built communication platform include:

  • Open and interoperable with other apps
  • Rich call metadata and analytics to analyze trade performance
  • Easy to set up and scale (up or down) SaaS model
  • Unlimited, instant connections without the need for traditional private lines
  • High-quality audio 
  • Secure surveillance and compliance with encrypted storage of recordings
  • Inherent BCP and mobility at no additional cost

“The institutional trading ecosystem is shifting and the industry is recognizing that premium voice trading solutions are a pivotal piece to efficient anywhere, anytime trading capabilities,” said Jim Miller, COO of Cloud9. “Stratus leverages Cloud9’s trusted technology foundation and elevates it to provide the workflow optimization that traders need.”

To learn about Stratus and to access reference guides and video tutorials, visit https://c9tec.com/cloudhub-stratus/

Cloud9 Validated as Citrix Ready® to Empower Voice Trading Workflows from Anywhere

Cloud9 Validated as Citrix Ready® to Empower Voice Trading Workflows from Anywhere

NEW YORK, NY – September 23, 2020 Cloud9 Technologies (“Cloud9”), a provider of cloud-based communications, today announced that its voice trading solution C9 Trader has been validated as Citrix® Ready™. Through the Citrix Ready Program, Cloud9’s sophisticated voice trading APIs can be distributed to institutional traders in any location in an efficient and secure manner.

The collaboration of C9 Trader and Citrix Virtual Apps and Desktops™ provides customers with the confidence that they can access C9’s complete suite of voice trading and UUC tools as well as leverage all data capture capabilities. This collaboration enables greater workflow, interoperability and provides customers with the confidence that they can access C9 from anywhere at any time.

The Citrix Ready Program offers robust testing, verification, and joint marketing for Citrix Workspace™ and App Delivery and Security–with over 400,000 validations listed in the Citrix Ready Marketplace. Through Cloud9’s open and interoperable framework, financial institutions receive seamless connectivity to an unlimited set of potential users through its network of financial technology partners. Cloud9’s expansive, rapidly-growing community and seamless integration with existing legacy communities empower increased efficiency and greater access to liquidity providers.

“The institutional marketplace is rapidly evolving and the ability to access the virtual trading floor and turn voice metadata into strategic insights quickly is pivotal,” said Brian Hunt, Chief Administrative Officer and Head of Partnerships at Cloud9. “With our offering now being part of the Citrix Ready partner ecosystem, we’ve demonstrated that our goal is to provide the highest quality experience for our customers.”

“Financial institutions want to be able to easily access workflows regardless of whether they’re on the trading floor or working from home,” said John Panagulias, Director, Developer and Partner Programs at Citrix. “Cloud9 and Citrix are making this process as efficient as possible while providing greater optionality for the institutional trading ecosystem.”

Cloud9 completed a rigorous verification process to ensure compatibility with Citrix, providing confidence in joint solution compatibility. The Citrix Ready program makes it easy for customers to identify complementary products and solutions that can enhance Citrix environments. 

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About Cloud9 Technologies
Cloud9 Technologies is the leading voice communication and analytics platform designed for the unique needs of the financial markets. Cloud9 developed a solution that harnesses the voice communication talk path for the trading floor of the future – offering more functionality and analytic insight than legacy hardware at a fraction of the cost. Cloud9 connects counterparties across all asset classes via a cloud-based communication platform that eliminates the infrastructure and expense associated with legacy hardware and telecommunication-based solutions, with front-office focused data and transcription, purpose-built for the financial markets. For more information, visit www.c9tec.com.

About Citrix Ready
The Citrix Ready Program is a technology partner program that helps software and hardware vendors of all types develop and integrate their products with Citrix technology. To become a partner and earn the Citrix Ready designation, companies validate their solutions through a robust testing and verification process that ensures compatibility with Citrix solutions. Technical specialists are available to assist with the integration and testing phases on the way to Citrix Ready verification. Partners can then participate in joint marketing activities to drive awareness and generate demand for their solutions. Partner solutions are also listed in the Citrix Ready Marketplace, an on-line resource that customers can use to easily search and find compatible solutions for their Citrix deployments or environment.

For media inquiries, contact:
P.J. Kinsella
EVP, Media Relations, Paragon PR
pj@paragonpr.com
+1.973.255.7153

Cloud9 and GreenKey Partner to Enable Next-Gen Voice Trading

Cloud9 and GreenKey Partner to Enable Next-Gen Voice Trading

NEW YORK, January 28, 2020 – Cloud9 Technologies (“Cloud9”), a leader in cloud-based communications, and GreenKey Technologies (“GK”), a leader in AI-powered conversational analytics, have teamed up to provide the institutional marketplace with an innovative solution that will enable a more efficient and secure extraction of voice trading data. The collaboration will leverage Cloud9’s C9 Trader voice collaboration platform and GreenKey’s speech recognition (ASR) and natural language processing (NLP) engine within IPC’s Connexus™ Cloud financial ecosystem.

The collaboration will allow customers to “voice-populate” their desktop applications such as trade tickets, exchange clearing portals and CRM systems. The solution can also be used to structure C9 audio files into an organized list of quotes and trades, creating massive efficiencies for compliance officers needing to complete trade reconstruction. By providing institutional traders with premium analytics and monitoring capabilities of voice trading activity, firms are able to operate across a more interoperable and level playing field with no additional technology overhaul necessary.

“Voice trading remains an important part of the capital markets landscape. The ability to repurpose unstructured data will be crucial as the regulatory landscape evolves,” said Jerry Starr, CEO of Cloud9. “With Cloud9 and GreenKey’s data digitization and analytics capabilities, this collaboration ensures that the institutional marketplace is receiving the best of breed tools for voice trading.”

 

“Institutional OTC traders want the same level of analytic capabilities their colleagues in the electronic markets have enjoyed for two decades,” said Anthony Tassone, Founder and CEO of GK. “We’re excited to be working with Cloud9 to structure OTC voice data for their community.”

Through the collaboration, Cloud9 and GreenKey will be able to identify all products, pricing and counterparties within the C9 audio recording. Customers will then be provided with a full report detailing the data.

About GreenKey Technologies

GreenKey Technologies (GK) is the creator of a patented speech recognition (ASR) and natural language processing (NLP) platform that recognizes complex jargon across real-time audio and text sources and transforms them into actionable insights. GK helps financial market and emergency services professionals automate complex workflows. For more information, please visit www.greenkeytech.com

About Cloud9 Technologies

Cloud9 Technologies is the leading voice communication and analytics platform designed for the unique needs of the financial markets.  Cloud9 developed a solution that harnesses the voice communication talk path for the trading floor of the future – offering more functionality and analytic insight than legacy hardware at a fraction of the cost. Cloud9 connects counterparties across all asset classes via a cloud-based communication platform that eliminates the infrastructure and expense associated with legacy hardware and telecommunication based solutions, with front-office focused data and transcription, purpose-built for the financial markets.

Cloud9 and IPC to Launch Next-Generation Voice Trading Solution

Cloud9 and IPC to Launch Next-Generation Voice Trading Solution

Innovative, Compliant Cloud-based Communications Platform Set to Transform Global Financial Markets


NEW YORK, August 22, 2019
 – IPC, a leading provider of communications and networking solutions for the financial markets, and Cloud9 Technologies (“Cloud9”), a leader in cloud-based communications, are working together to offer an advanced, open voice trading and collaboration solution. The integrated cloud-based service unites Cloud9’s C9 Trader™ voice communications and analytics platform, IPC’s Unigy™ trading communications platform and the Connexus™ Cloud financial ecosystem.

This agreement will provide the global trading community with a unified solution for endpoint connectivity, mobility, advanced data analytics and business continuity planning. Users and firms will have access to one of the broadest worldwide communities of financial markets comprising top-tier buy-side and sell-side firms, inter-dealer brokers, trade life-cycle providers and other key market participants. 

Benefits of integrating these award-winning services for the global financial community include:

  • Seamless access to one of the world’s most expansive voice trading communities
  • Ease of transition to a cloud or hybrid environment
  • Holistic data records and enhanced analytics capabilities
  • Flexible subscription-based pricing that includes global end-to-end support
  • Integration and interoperability with third-party workflow tools

“Our next-generation voice communication solution paves the way for Cloud9 and IPC to become the platform of choice for the financial and trading communities,” said Bob Santella, CEO of IPC. “By working together, we are delivering a range of voice solutions that meet all end-user needs and address the demands of a rapidly changing marketplace.”

“This agreement and the complementary nature of IPC’s and Cloud9’s businesses create significant value for the industry at large,” said Gerald Starr, CEO of Cloud9. “By working with IPC to deliver this transformative integrated solution, we’re enabling firms to build smarter, more profitable and compliant business relationships.”

“We were early investors of Cloud9 because we recognized the transformation on the horizon in voice trading,” said David Hudson, Global Co-Head, Digital & Platform Services, J.P. Morgan. “This partnership will provide the trading community at large a seamless upgrade and path to a cloud-based infrastructure – necessary steps to create a unified communications system across channels.”

In a major step forward, clients of both firms now have the option to select best-of-breed voice collaboration, telephony, data and compliance tools, creating a platform for more dynamic and efficient product development.

About IPC
IPC is a technology and service leader powering the global financial markets. We help clients anticipate change and solve problems, setting the standard with industry expertise, exceptional service and comprehensive technology. With a customer-first mentality, IPC brings together one of the largest and most diverse global financial ecosystems spanning all asset classes and market participants. As the enabler of this ecosystem, IPC empowers the community to interact, transact and react to market changes and challenges, and we collaborate with our customers to help make them secure, productive, compliant and connected. 

About Cloud9 Technologies
Cloud9 Technologies is the leading voice communication and analytics platform designed for the unique needs of the financial markets. Cloud9 developed a solution that harnesses the voice communication talk path for the trading floor of the future – offering more functionality and analytic insight than legacy hardware at a fraction of the cost. Cloud9 connects counterparties across all asset classes via a cloud-based communication platform that eliminates the infrastructure and expense associated with legacy hardware and telecommunication-based solutions, with front-office focused data and transcription, purpose-built for the financial markets. 

Press release

Cloud9 Technologies Revamps Website

Cloud9 Technologies Revamps Website

Cloud9 Technologies Revamps Website

Cloud9 Technologies Revamps Website

Cloud9 Technologies, a global voice communications and analytics platform, today unveiled its redesigned website.  The website highlights Cloud9’s unique ability to provide multi-national financial institutions with a talk path purpose-built for the high impact world of voice trading – complete with the ability to digitize conversations through the delivery of real-time data and transcription for the front office.

www.C9Tec.com showcases specific products available on the cloud-based SaaS trader voice solution; such as structured data delivered real-time to users and transcription on both in-flight conversations and historical recordings.  It also has a ticker that outlines statistics about the firm, including calls per day and transcribed recordings.

Visit www.C9Tec.com to explore how Cloud9 Technologies’s end to end solution can help you uncover real-time, revenue-driving insights from your voice communications.  You can also connect with Cloud9 on Facebook, Twitter, and LinkedIn.

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All rights reserved.

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