The latest update of the C9 Trader includes beep tone, an important feature for compliance, and the ability to further customize your C9 Trader platform. Read more about the new updates below.
North American call recording regulations currently require two-party notification for recording of trade calls. The upcoming MiFID II regulations will also, in some instances, require the user recording the call to notify all participants.
To meet these regulations, the C9 Trader can now notify distant-end parties that a call is being recorded by using an audible beep tone. The tone will be supported for shoutdown and ringdown connections and can be enabled by administrators on a user level in the Cloud9 Administrative Portal. All recordings will include the beep.
The C9 Trader will display a red triangular icon on the top right corner of the user’s buttons to indicate an active beep tone. In addition, users can right click on the button to see which user(s) generated the beep tone – a red dot to the left of the name will indicate the button subscriber with beep tone enabled.
The C9 Trader now offers two color schemes and a selection of accent colors for users to customize their application.
Upon launching Version 22.214.171.124 for the first time, the user is prompted to select a theme – Dark, which features a black background, or Classic, with the original blue background. Users can also select an accent color from the following options: Pink, Light Sea Green, Deep Sky Blue, Dodger Blue, Goldenrod, and Chocolate.
If you would like to change your theme in the future, navigate to the Settings menu and select Theme.
Learn how adopting modern technology can help your firm mitigate risk and remain compliant with regulations.
New updates have been added to the C9 Trader that support multi-press, positional audio, as well as single sign-on (SSO) for the entire Cloud9 platform, including the C9 Trader and Administrative Portal.
Single Sign-On (SSO) Supported for Cloud9
SSO is now supported across the Cloud9 platform, on both the C9 Trader and Portal. This enables users to log in to the entire Cloud9 platform with the information of their firm’s own portal or systems. The SSO feature is enabled from the Edit Firm tab in the Cloud9 portal. Once a firm is SSO enabled, all existing and new users will be able to log in using their SSO identity via a Cloud9 landing page, which will allow the user to choose to navigate to the Cloud9 Portal or C9 Trader.
This requires an onboarding process, so administrators must contact the Cloud9 Support team (email@example.com) to integrate the metadata and credentials from the system of their choice.
The multi-press feature allows Cloud9 users to select shoutdown buttons to create an impromptu, dynamic group. This feature does not replace the pre-selected Group Broadcast buttons but provides a simple way to communicate with a group on the fly.
To enable this feature, navigate to the Settings menu and select the Application tab. Toggle the Multi-Press option on to use the multi-press functionality on your C9 Trader. Note that turning on multi-press will disable the ability to use an empty Group Broadcast button to create a dynamic group.
C9 Trader users can now assign individual button audio to be transmitted from the left, center, or right speakers using the positional audio feature. This setting is available in the Community window in the “My Buttons” tab. By default, the buttons will be assigned to the left, center, and right for all users’ buttons.
To enable positional audio, both users and administrators will need to contact the Cloud9 Helpdesk at firstname.lastname@example.org.
Click here to learn more about recent updates to the C9 Trader.
We’re excited to introduce the new and improved Cloud9 Button Board! The Cloud9 Button Board is a custom-designed hardware device that supports configuration of 24 physical buttons on 3 dynamic pages.
This device will empower traders to interact with their counterparties with both speed and efficiency when using Cloud9.
The Cloud9 Button Board includes features such as:
- 24 physical buttons on 3 pages
- 8 Predefined, fixed function buttons for handset/microphone toggle, release, page up and page down
- Dynamic button labels
- Latching or momentary button state assignment
- Support for shoutdowns and ringdowns
- Support for up to four group broadcast buttons
The Cloud9 Button Board connects to the user’s computer via a standard USB cable and is locally powered through this connection. For current 8 and 16 button board users, your existing settings are automatically preserved and mapped over when you replace older button boards with this newer version.
The button board also comes with an optional mounting stand for additional ease of use.
Cloud9 customers interested in placing an order for the new Cloud9 Button Board should contact their salesperson.
Not a Cloud9 customer? To get a demo of Cloud9, contact us today!
New updates have been added to the C9 Trader that support the Drop and Add feature for Group Broadcast Buttons, and single sign on in the administrative portal. In addition, Click to Call now includes a Call History tab as well as support for voicemail notifications and line sharing for Cisco Call Manager users.
Group Broadcast Button Drop/Add
When shouting down to a group of assigned counterparties, a user can disconnect from a specific counterparty or drop a counterparty in the group by clicking on the button assigned to that counterparty. This will disconnect the line without disconnecting all of the counterparties associated with the group.
During a group broadcast, a user can also add a counterparty by clicking on a counterparty that is not assigned to the group, the new counterparty will be temporarily added to the group broadcast for the session that the group broadcast is active. Users can also select an empty group broadcast button and dynamically add up to ten counterparties to create an impromptu group broadcast. Once the broadcast has ended, that group broadcast button will reset.
Single Sign-On (SSO)
The Cloud9 Administrative Portal now supports Single Sign-On (SSO), enabling users to log in to the Cloud9 portal with the information of their firm’s own portal or systems. The SSO feature is enabled from the Edit Firm tab in the Cloud9 portal. Once a firm is SSO enabled, all existing and new users will be able to log into the Portal using their SSO identity and the Cloud9-specific username and passwords will no longer be valid. This requires an onboarding process, so administrators must contact the Cloud9 Support team (email@example.com) to integrate the metadata and credentials from the system of their choice.
Click to Call
Click to Call now supports call history, which can be accessed by clicking on the icon next to the Smart Search bar.
If a call has been missed, the Call History icon will change color to teal. Once the history is viewed, the icon will reset to white. Call history is not saved between sessions, and will be cleared upon exiting Click to Call. Within the Call History page, users can filter by the following call types:
Click to Call users that are utilizing Cisco Call Manager and have voicemail supported within their environment can now get voicemail notifications through the Click to Call window.
Users that are provisioned for voicemail, both within their network as well as the Cloud9 portal, will have a red Message Waiting Indicator on their Call History icon notifying users of new voicemail. A user can access their voicemail by selecting the Call History icon.
This Call History display includes all extensions provisioned for voicemail. A red dot indicates that new voicemail is available on that extension. Selecting an extension initiates a call to voicemail, and the user may be required to enter their PIN to retrieve messages. Users may also initiate calls to voicemail regardless if new messages exist.
Cloud9 Click to Call feature now supports line sharing for users that are utilizing Cisco Call Manager. Line sharing is the ability for multiple people to share a single extension. It helps to provide coverage so all calls are answered, and users can see the calls that are in progress. Users can register for up to 8 extensions. If you share a line extension with your group, desk, or department, you can pick up calls on Click to Call or a Cisco-registered phone, place a call on hold, and another person can resume the call on their Click to Call or Cisco phone. This introduces two new call states:
- Remote Hold Calls: Calls placed on hold by another user on a line that is shared. Once a call is in hold state, any user on that extension is able to pick that call up.
- Remote Active Calls: Calls that are active on another user’s Click to Call or Cisco Phone. Users are not able to interact with this call state.
For any questions or assistance using these features, please contact our Helpdesk at firstname.lastname@example.org
We’re excited to announce our joint partnership with Behavox, a compliance software company focused on the financial services sector. This collaboration combines the end-to-end compliance, call recordings, and advanced metadata from Cloud9 with Behavox’s relationship mapping, risk scoring, and behavioral monitoring capabilities for voice trades.
Behavox is valued in the market for its expertise in machine learning, developing robust algorithms based on 16 years of enforcement cases against traders and banks worldwide. Behavox utilizes these algorithms with sound processing, to enable keyword detection, highlight variants in emotion/sentiment, and tie voice records to data points that signal market abuse, insider threat, collusion, or reckless behavior. With this technology, the platform meets the requirements of regulators like FINRA, CFTC, and the FCA, and delivers compliance with Dodd Frank, MAE, SMR, and MIFID II.
Cloud9 is currently the only cloud-based communications solution for the capital markets with a comprehensive strategy around analytics and voice capture. Our platform delivers value by collecting voice recordings as well as enhanced call metadata– adding additional insight not available with legacy services. Cloud9’s partnership with Behavox supports our ongoing strategy to provide customers with a full suite of monitoring, compliance and analytics solutions through integration with leading third-party trading technology providers capable of leveraging Cloud9’s generated voice and metadata.
“At Cloud9, we have created a partner ecosystem that enables us to provide enhanced compliance, analytics and trader workflow capabilities around voice and translate it into actionable data – a feature that was previously unavailable to firms,” said Cloud9 Technologies CEO, Jerry Starr. “Partnering with an innovator like Behavox greatly benefits our customers and enables them to use their recordings and advanced metadata to manage both operational and reputational risk.”
Compliance remains a critical consideration for financial firms as they try to keep up with regulatory changes such as MiFID II being effective from 2018, increased reporting and data capture requirements, as well as the ongoing avoidance of corporate and individual liability.
As a result, firms have tried to solve the problem by investing millions of dollars in compliance, particularly on back office investigators, lawyers, and intelligence officers to sort through and monitor trader communications. Market demand is placing a premium on the quality, processing, ingestion, retrieval and archiving of voice data for front office and compliance purposes. The Tabb Group estimates the global compliance market is at $2.5 billion and still growing.
Learn more about Cloud9’s analytic, compliance, and interoperability services.
A new messaging and notification center has been added to the Cloud9 Administrative Portal home page to inform users and administrators of product updates or upcoming maintenance. The notifications are available to all Portal users and can be accessed by hovering over the Information icon at the top right of the page.
When a user hovers over the icon, the two most recent updates will display. When a user clicks on “View All Notifications,” the Notification Center will open and display the full record of notifications that have occurred. When a user clicks on any notification, a window with the full description of the update or alert will display.
Learn more about the newest features of the C9 Trader.