Last year, our CAO, Brian Hunt joined Fintech Focus TV, where he examined voice trading during the remote working transition. In a recent Fintech Focus TV episode, our CTO, David Midgett offers an exclusive look at what Cloud9 has been up to since then. From exciting technological innovation and exceptional company growth to how voice trading and data capture technology have changed and why the cloud is no longer a “nice to have” but a “need to have” element of an institution’s infrastructure.
As the global pandemic continues to force institutional traders to work remotely, firms need to ensure they have the proper solutions in place to effectively capture, store and use voice metadata – regardless of their location. In the sixth episode of Cloud9’s podcast series examining developments in the voice trading landscape, Cloud9’s Product Manager Alex Francisci, and Intelligent Voice’s Chief Technology Officer Nigel Cannings, examine why institutional traders need to be able to leverage voice metadata to make more informed decisions, especially when it comes to their overall strategy and pertaining to the regulatory compliance process in the new working environment.
NEW YORK & LONDON, May 5, 2021– Cloud9 Technologies (“Cloud9”), a leader in cloud-based communications, has partnered with Custodia, the global experts in compliance management, to provide institutional investors with a compliance framework that includes a cloud-based, turn-key solution for capturing and storing voice, video and IM communications. The partnership combines Cloud9’s C9Trader Stratus voice communication and analytics platform with Custodia’s Compliance Cloud One℠ and Custodia Assist℠.
Cloud9’s C9Trader Stratus and Custodia Assist℠ provide unparalleled interoperability by scanning data from each system and providing an automated, detailed validation and reconciliation. By ensuring that customers’ end-to-end voice recording processes are completely compliant with regulators, the marriage of Cloud9 and Custodia addresses one of the largest gaps in the institutional marketplace via a cost-effective solution.
Custodia’s Compliance Cloud One℠ platform also delivers best-of-breed recording capabilities in a single package. With institutional traders continuing to work across a distributed workforce, Compliance Cloud One℠ ensures customers can audit every call from the Cloud9 environment to their on-prem recorders, whether from Microsoft Teams, a PBX or a traditional turret solution.
“Having the ability to capture voice metadata and store in the cloud is no longer ‘nice to have’. It’s a ‘need to have’ service,” said Brian Hunt, Chief Administrative Officer and Head of Partnerships at Cloud9. “Our partnership with Custodia comes at the perfect time as firms are adopting these capabilities and implementing them into their long-term plans.”
“Partners make bridging the compliance gaps easier leading to strengthened end customer solutions, and with Cloud9’s innovative trading platform and API offerings teamed with the Custodia Assist compliance framework and compliance support expertise, both company’s solutions are greatly strengthened,” says Christopher Hartley, CEO of Custodia
The premium quality of Cloud9’s voice metadata combined with Custodia’s proven framework and renowned compliance experts, the partnership reduces risk, while Eliminating added costs, complexities and delays associated with on-prem call recording.
About Custodia Technology
Custodia Technology Americas Inc, headquartered in New York City, with a global presence are the experts in financial compliance and provides full end-to-end compliance management solutions for both on-prem and cloud. Learn more about Custodia https://custodiatechnology.com.
Presence on AWS ensures seamless deployment and optimal security of Cloud9’s cloud-based voice trading solution for global financial institutions
Cloud9 Technologies has joined the Amazon Partner Network to deliver institutional customers with greater flexibility and ease of deployment through its secure cloud-based voice trading solution hosted on AWS.
By leveraging cloud infrastructure via AWS, the roll-out of Cloud9’s cloud-based voice trading solutions requires no technology lift from customers and minimal effort to enable additional capacity to support the customer’s business growth and flexible business requirements.
Cloud9’s presence on AWS ensures greater scalability and resiliency than traditional voice trading turret solutions by providing physical and network resiliency due to AWS’ redundant availability zones and data centers, allowing Cloud9 to onboard customers without lengthy onsite work or an arduous deployment process.
AWS’ global presence helps Cloud9 meet data residency requirements to store metadata within certain geographic areas or countries, ensuring that Cloud9 voice trading and collaboration tools are accessible anywhere the customer allows their users to log in and where an internet connection is available.
Cloud9’s secure, cloud-based voice platform delivers global users all of the necessary security and compliance controls that financial institutions require both within office settings, on the trading floor and in a distributed environment.
NEW YORK, August 5, 2020– Cloud9 Technologies (“Cloud9”), a leader in cloud-based communications, has partnered with comitFS, a UK-based provider of voice middleware and API abstraction capabilities for financial service organizations, to provide more robust real-time call control capabilities for voice trading within the institutional marketplace.
comitFS’s sophisticated mix of trader voice applications and API’s combined with Cloud9’s advanced solutions for voice collaboration and metadata capture allow institutional traders to seamlessly access workflows, whether working remotely or on the trading floor. The collaboration provides normalized Call Data Records that can be easily added to compliance and reconciliation processes.
“As trading dynamics shift to a more digitally-driven environment, firms want the peace of mind that their voice metadata and daily workflows will not be hampered,” said Brian Hunt, Chief Administrative Officer and Head of Partnerships for Cloud9. “Partnering with comitFS makes perfect sense as the industry continues to adjust to a virtual trading environment that will become more prevalent in the months ahead.”
“We have been building specialist voice API’s using open source technologies for our banking clients throughout our seventeen-year history. We are excited to be partnering with Cloud9 to expose their call data records and call control capabilities to our common customers,” said comitFS CEO and Managing Director Jappy Takhar.
comitFS is the only provider of specialist voice middleware to tier-one banks that tightly integrate their in-house and third-party applications, such as Salesforce’s CRM to report on real-time voice calls and Client voice interactions. This collaboration between Cloud9 and comitFS will offer for the first time its voice middleware in the cloud and it will work seamlessly with on-site setups for call control, CDR reconciliation, and meeting compliance regulations.
Through this collaboration, Cloud9 and comitFS allow financial institutions to address the data storage, workflow, and trade reconstruction rules stipulated under key regulatory mandates and directives such as MiFID II.
About Cloud9 Technologies
Cloud9 Technologies is the leading voice communication and analytics platform designed for the unique needs of the financial markets. Cloud9 developed a solution that harnesses the voice communication talk path for the trading floor of the future – offering more functionality and analytic insight than legacy hardware at a fraction of the cost. Cloud9 connects counterparties across all asset classes via a cloud-based communication platform that eliminates the infrastructure and expense associated with legacy hardware and telecommunication-based solutions, with front-office focused data and transcription, purpose-built for the financial markets. For more information, visit www.c9tec.com.
comitFS is an independent firm dedicated to providing blue-chip institutions with better financial markets communication technology. Founded in 2003, comitFS developed the leading-edge ”Communication Application Server” (CAS) Middleware specifically to solve the complex challenges of trader communication. CAS underpins a suite of solutions and services from “build” to “support” across – Communication & Collaboration, Regulation & Compliance and Refresh & Transformation of the Communication infrastructure. The Company has offices in New York, London, Singapore, and Switzerland. For more information, visit https://www.comitfs.com/.
EVP, Media Relations, Paragon Public Relations
Head of Sales, comitFS
The latest episode of this incredible of the FINTECH FOCUS TV special series of interviews conducted throughout lockdown welcomes Brian Hunt, CAO of Cloud9 Technologies to the show to speak to Toby.