Cloud9 Technologies to Lead Voice API and Analytics Program Within FINOS

by | Apr 25, 2018 | News

Cloud9 Technologies to Lead Voice API and Analytics Program Within FINOS

Supports Symphony Software Foundation launch of collaborative open source and standards-setting body


NEW YORK, N.Y. (April 24, 2018) – Cloud9 Technologies, a global voice communications and analytics platform, is committing to support The Symphony Software Foundation’s launch as the Fintech Open Source Foundation (FINOS) by spearheading one of the new Foundation programs: The Voice API and Analytics Program.


This program will facilitate collaborative open source and open standards development for voice technologies, voice activity metadata and related voice APIs to enable seamless workflows between voice data and traditional third-party systems.


The inaugural working group of the Voice API and Analytics Program is focused on the Standardization of Call Metadata. This group will define a universal format for call metadata, focusing first on call details, voice recordings and transcribed voice. With these standards in place, consumers can easily design an application that can seamlessly consume data from any voice provider.


Cloud9 will lead the Standardization of Call Metadata working group, which comprises colleagues at TradeWeb, JPMorgan Chase, and others. Like all Foundation efforts, the Program is open to everyone and actively seeking additional participants.


“The financial market community is just now starting to realize the untapped potential for value-add and revenue-generatingnalysis from the data around your call activity with your clients,” said Leo Papadopoulos, CTO of Cloud9. “To seize these opportunities, the industry must make significant strides in standardizing the format and processes around call metadata. We’re proud to lead the charge toward uncovering and capitalizing on the lost insights of voice trading.”


“We are thrilled to see Cloud9 taking such an active role in bringing open collaboration on Voice API and Analytics to our Community” remarked Gabriele Columbro, executive director of FINOS. “The increasing digitization of voice communications is a ground-breaking innovation and will transform how voice trading information is used in the financial markets, so we look forward to welcoming more firms and individuals to join the effort to standardize metadata and voice-to-text transcription in the open.”


The program is set to commence work immediately.

About Cloud9

Cloud9 Technologies is the leading voice communication and analytics platform designed for the unique needs of the financial markets.  Cloud9 developed a solution that harnesses the voice communication talk path for the trading floor of the future – offering more functionality and analytic insight than legacy hardware at a fraction of the cost. Cloud9 connects counterparties across all asset classes via a cloud-based communication platform that eliminates the infrastructure and expense associated with legacy hardware and telecommunication based solutions, with front-office focused data and transcription, purpose-built for the financial markets. For more information, visit:

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