New Updates to the C9 Trader and Click to Call
New updates have been added to the C9 Trader that support the Drop and Add feature for Group Broadcast Buttons, and single sign on in the administrative portal. In addition, Click to Call now includes a Call History tab as well as support for voicemail notifications and line sharing for Cisco Call Manager users.
Group Broadcast Button Drop/Add
When shouting down to a group of assigned counterparties, a user can disconnect from a specific counterparty or drop a counterparty in the group by clicking on the button assigned to that counterparty. This will disconnect the line without disconnecting all of the counterparties associated with the group.
During a group broadcast, a user can also add a counterparty by clicking on a counterparty that is not assigned to the group, the new counterparty will be temporarily added to the group broadcast for the session that the group broadcast is active. Users can also select an empty group broadcast button and dynamically add up to ten counterparties to create an impromptu group broadcast. Once the broadcast has ended, that group broadcast button will reset.
Single Sign-On (SSO)
The Cloud9 Administrative Portal now supports Single Sign-On (SSO), enabling users to log in to the Cloud9 portal with the information of their firm’s own portal or systems. The SSO feature is enabled from the Edit Firm tab in the Cloud9 portal. Once a firm is SSO enabled, all existing and new users will be able to log into the Portal using their SSO identity and the Cloud9-specific username and passwords will no longer be valid. This requires an onboarding process, so administrators must contact the Cloud9 Support team (firstname.lastname@example.org) to integrate the metadata and credentials from the system of their choice.
Click to Call
Click to Call now supports call history, which can be accessed by clicking on the icon next to the Smart Search bar.
If a call has been missed, the Call History icon will change color to teal. Once the history is viewed, the icon will reset to white. Call history is not saved between sessions, and will be cleared upon exiting Click to Call. Within the Call History page, users can filter by the following call types:
Click to Call users that are utilizing Cisco Call Manager and have voicemail supported within their environment can now get voicemail notifications through the Click to Call window.
Users that are provisioned for voicemail, both within their network as well as the Cloud9 portal, will have a red Message Waiting Indicator on their Call History icon notifying users of new voicemail. A user can access their voicemail by selecting the Call History icon.
This Call History display includes all extensions provisioned for voicemail. A red dot indicates that new voicemail is available on that extension. Selecting an extension initiates a call to voicemail, and the user may be required to enter their PIN to retrieve messages. Users may also initiate calls to voicemail regardless if new messages exist.
Cloud9 Click to Call feature now supports line sharing for users that are utilizing Cisco Call Manager. Line sharing is the ability for multiple people to share a single extension. It helps to provide coverage so all calls are answered, and users can see the calls that are in progress. Users can register for up to 8 extensions. If you share a line extension with your group, desk, or department, you can pick up calls on Click to Call or a Cisco-registered phone, place a call on hold, and another person can resume the call on their Click to Call or Cisco phone. This introduces two new call states:
- Remote Hold Calls: Calls placed on hold by another user on a line that is shared. Once a call is in hold state, any user on that extension is able to pick that call up.
- Remote Active Calls: Calls that are active on another user’s Click to Call or Cisco Phone. Users are not able to interact with this call state.
For any questions or assistance using these features, please contact our Helpdesk at email@example.com