Your data is secure with Cloud9

We understand that the privacy and security of your data is vital, so we are committed to providing a highly secure and reliable environment you can trust.

We’ve got the compliance
certifications to prove it

The Cloud9 security model and controls are based on international protocols and
standards and adhere to industry best practices.

Cloud9 is ISO Certified

Cloud9 has achieved the International Organization for Standardization (ISO) certification for Information Security Management: ISO/IEC 27001:2013, which is the most rigorous global security standard for Information Security Management Systems (ISMS).

Click here to download Cloud9’s ISO/IEC 27001:2013 certificate.


Privacy Shield

Cloud9’s US subsidiary is certified and complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States.

Privacy Shield Principles and our Privacy Shield certification is available here.

Cloud9 Security Features


All voice packets are encrypted using Secure RTP (Real-time Transport Protocol).

User Access

Users access Cloud9 over a TLS connection (Transport Layer Security protocol).

Portal/Administrative Access

Also uses TLS and two factor authentication.

  • App runs on desktop.
  • Can only be accessed with credentials.
  • Transferred via secure, private connection.
  • Includes end-point to end-point connection with full encryption.

Legal Terms

Read our legal Terms of Use and Privacy Notice

Any questions?

If you have a security question or believe you have found a security vulnerability within Cloud9:

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All rights reserved.


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