by Cloud9 | Nov 17, 2017 | News, Press Coverage, Security & Compliance
Companies Are on the Hook for Cloud Safety
Cloud9’s accomplishment of obtaining both our
ISO 27001 and
SOC 2 certifications was recently recognized in Institutional Investor as an industry best practice for security in the cloud.
Read the full article by Jeffrey Kutler on Institutional Investor.
Kutler writes in the article:
“Cloud9 Technologies, which is using cloud systems to disrupt traditional approaches to trading-floor communications, obtained both the ISO 27001 certification (for information security management) and SOC 2. ‘It was a high bar for us,’ says Gerald Starr, chief executive officer of the three-year-old start-up. It sends a message that Cloud9 ‘aims high’ to instill users’ confidence in information protection.”
These certifications are a crucial show of credibility for fintech vendors, helping instill confidence in firms who are choosing to migrate their most sensitive data into the cloud. As the article points out, even though Cloud9 is using a highly secure and trusted cloud provider like Amazon Web Services, we are still responsible for creating infrastructures that protect the data of our customers as well as architecture for compliance. Achieving both the SOC 2 and ISO 27001 certifications – something no other trader voice communication provider holds – provides independent validation regarding our ability to protect the calls, voice recordings, call data, and business information that users entrust to Cloud9.
It’s a dangerous world out there for financial institutions, but the right partner can provide the best defense against security breaches.When considering a move to the cloud, it’s important for firms to take the time to find a trusted partner that is verified to protect them against cyber threats.
Read the article on Institutional Investor to learn more about how companies are working to secure the cloud.
© Cloud9 Technologies 2021
All rights reserved.
by Cloud9 | Nov 6, 2017 | Awards, News
Cloud9 Named to the 2017 RegTech 100
We’re proud to announce that Fintech Global recently named Cloud9 to the 2017 RegTech 100. Cloud9 was selected out of 416 companies for the list, which recognizes the most innovative companies that every financial institution needs to know in 2018.
View the original press release.
Cloud9 is one of 21 U.S. companies included on the international list. The U.S. has established itself as a global leader in RegTech, with 195 companies collectively receiving more than $2.8bn in investment over the past five years.
Since our inception, Cloud9 has established itself as a revolutionary, first-mover in the trader voice space.
With our flagship C9 Trader product, we brought trader voice communications to the cloud, introducing enterprise-level compliance, mobility, scalability, reliability and affordability.
Now we’re continuing to transform regtech and trader voice by enabling firms to harness the power within their voice data. By utilizing the enhanced metadata exclusive to the C9 Trader platform, we have been at the forefront in the use and development of enhanced deep learning techniques for accurate trader voice transcription – leading to advancements in surveillance, biometrics, behavioral monitoring, and trade analytics.
Capturing, storing, and analyzing trader data is becoming increasingly relevant with the revision of mandates and directives like MiFID II and Dodd-Frank. With our trader voice transcription and analytics capabilities, Cloud9 is helping to keep firms compliant with a variety of tools, including full content search, biometric voice authentication, speaker diarization, and trade ticket completion.
The list will be published as a Fintech Global report and distributed to their subscribers, as well as offered on their website for non-subscribers.
You can purchase the report at regtech100.com.
© Cloud9 Technologies 2021
All rights reserved.
by Cloud9 | Oct 30, 2017 | Events, News
We invite you to join us Thursday, November 2nd at the Tabb Fintech Festival! The event brings together leading innovators and technologists who are driving the FinTech economy forward.
Leo Papadopoulos will be speaking from 2:45 – 3:20 pm at the session Next-Generation Operations for the Cloud, where he and the rest of the panel will explore the challenges of cloud implementation in the capital markets as well as the methods that enable firms to operate in the cloud with security and confidence.
Sign up for the event here: www.fintechfestival2017.eventbrite.com
In addition to seeing Leo speak, please be sure to visit our table at the event to learn more about Cloud9, check out our latest products, and grab some giveways – including our famous footballs!
If you are a current Cloud9 customer, we have a limited number of complimentary registrations, so please reach out to your salesperson if you are interested in attending.
Interested in getting a demo of Cloud9? Contact a salesperson today.
by Cloud9 | Sep 14, 2017 | News, Product Updates
With the release of Version 2.15, the C9 Trader now supports multiple audio devices. With this enhanced version of traditional Dual Handset functionality, you can assign up to three audio devices to any connection type – shoutdown, ringdown, and Click to Call – with the flexibility to switch to any device that best fits the interaction.
The addition of this functionality affects a number of processes for the user, including setting up audio devices and conducting calls with the C9 Trader.
Here are the top changes that you need to know when you log into Version 2.15 of your C9 Trader.
Setting Audio Devices
The Audio Devices menu now asks users to assign default audio devices to a specific connection type – shoutdown, ringdown, or Click to Call. To set up:
- Using the dropdowns, choose the device you would like to use as your microphone/speaker device. Then assign the connection type for your Microphone/Speaker device:
- The speaker icon corresponds to Shoutdowns.
- The bell icon corresponds to Ringdowns.
- The telephone icon corresponds to Click to Call.
- Select the connection type and assign a device for your Left Handset.
- If you would like to use a second handset or device, select Enable Additional Device, choose your connection type and assign a device as your Right Handset.
Note:
- There are no separate audio settings in Click to Call. You now must choose your Click to Call audio settings in the main Audio Devices menu.
- If you have two identical devices, your operating system will assign similar device names. To ensure that your devices are configured properly, click the play button to test and you will hear a chime from the device’s speaker.
Making a Call
After assigning a connection type to each device, you will now notice that an icon corresponding to the device you are using will appear in the upper right corner of each button.
Important Note: The C9 Trader no longer supports handset toggle while a call is active.
If you would like to temporarily override your default device choice for a certain connection type, you must do the following:
- Pre-select the alternative device – Microphone, Left Handset, or Right Handset – from the left toolbar.
- Click a button connection to initiate a call.
- The pre-selected device type will display in the upper right-hand side of the connection.
- Pre-selecting a device is only temporary – it does not change your default selections made in the Audio Devices Settings menu. The release button clears all active calls as well as device pre-selection.
Group Broadcast
A Group Broadcast uses the same default device that you selected for your shoutdowns. When a counterparty responds to your broadcast, you can take the call private by pre-selecting your left or right handset, and then select the counterparty.
Cloud9 Button Board
Multi-channel device is fully supported on the Cloud9 24 Button Board. Default device selections also can be overridden by pre-selecting a device using the button board. With the introduction of this feature there are several changes made to the functionality of the button board:
- Default State of the Cloud9 Button Board: The right LED over the toggle button is lit in solid green to indicate that the button board is connected to the user’s computer.
- Toggle Button and Toggle LED: Selecting the toggle button no longer toggles between microphone and handset. The toggle button is now a pre-select for the microphone.
- Handset Button and Handset LED: Handset button can now be used to pre-select left or right handset prior to making a call. Selecting the handset button once pre-selects the left handset and twice pre-selects the right handset (if available).
- Release Button: This button clears all active calls on the microphone and both handsets.
Like the C9 Trader UI, the Button Board also has an indication of the device being used on a call in the upper right hand corner of the button – “M” for Microphone, “L’ for Left Handset, and “R” for Right Handset.
For 8 and 16 Button Board Users
The Akai LPD8 (8 board) and Arturia Beatstep (16 button) button boards allow only shoutdowns to be made though a C9 Trader with Multi-Channel Device Support enabled. Ringdown calls are not supported on these button boards. In addition, functionality is limited to the following:
- The handset toggle option now serves as a pre-select for the Left handset. You cannot toggle between microphone and handset during a call, and you cannot pre-select your Right Handset device.
- You cannot pre-select a microphone during a call.
For more information, please see the Multi-Channel Device Support section on the Cloud9 Knowledge Base. As always, you can contact your Salesperson or our Cloud9 Helpdesk if you require any assistance with this release.
by Cloud9 | Sep 1, 2017 | News
In the wake of a debilitating natural disaster like Hurricane Harvey, we know much of the financial services community is reminded of the importance of keeping their businesses operational with an effective disaster recovery strategy.
In the past, for large institutions and banks, this meant keeping up expensive disaster recovery sites – which sit empty and unused until they are needed. For smaller trading shops, a disaster often meant ceasing operations.
With Cloud9, disaster recovery is inherent to our platform. As long as you have an internet connection, you will have access to the full functionality of Cloud9 – with the same security, recording, compliance features you have in the office. There is no loss of quality or service, you maintain your connections with counterparties, and you aren’t paying to keep up equipment at costly disaster recovery sites.
It also keeps employees safe – allowing them to work from homes, hotels, or other remote locations without the need for travel.
In a disaster recovery scenario, Cloud9 offers:
- Full connectivity with your trading counterparties – including shoutdowns, ringdowns, dial tone, group calls, intercom, and hoot capabilities.
- Ability to establish an always-on connection with your firm – connecting you and your colleagues in a virtual office environment.
- High-fidelity acoustic capabilities, with zero-tolerance for call failure or interruption, and there is virtually no conversation delay.
- Enterprise-level security with end-to-end encryption. We’re the only trader voice company to hold both the ISO 27001 and SOC2 certifications for our excellence in information security.
- Built-in recording and secure storage of all call records, plus associated call metadata.
- Compliance with major regulatory mandates and directives, including Dodd Frank and MiFID II.
- Global administrative management for your entire firm through a central portal that can be accessed anywhere.
- Ability to access call recordings, logs, and call analytics through the central Administrative Portal.
Whether your company is facing a major disaster, or if your employees are unable to come into the office due to a minor weather event or disruption, Cloud9 enables companies to easily continue their business operations.
Interested in getting a demo of Cloud9? Schedule one today.
If you are a Cloud9 user affected by Hurricane Harvey, or would like to learn more about working remotely using your C9 Trader, contact the Cloud9 Helpdesk.
by Cloud9 | Jul 31, 2017 | News, Press Coverage
See the original article on Finance Magnates.
Cloud9 develops solution with Quantiphi and Google Voice that will help to transcribe traders’ voices within milliseconds.
Cloud9 Technologies, a cloud communications service provider that delivers voice and collaboration services for institutional traders, has announced the development of a voice trading transcription solution which deciphers trader talk.
For a long time, traders’ voices had been difficult to decipher due to their use of slang, their intermittent nature, and their use of difficult trading jargon. This is similar to the problem that is faced in highly specialised work environments like air traffic control, hospitals, etc.
But by using Google Open Source technology in collaboration with Quantiphi, the report says that Cloud9 technologies has been able to convert the complex trader voice into text. The company recently secured $30 million in funding and this development should please its investors.
German Soto Sanchez, Global Head of Corporate Development at Cloud9, said: “Today, PMs, traders, and analysts utilize only 5% to 10% of voice data for analysis – with Cloud9’s Voice Transcription Solution, they can now use 100%”.
The report goes on to add that a live demonstration was held among hundreds of representatives from major financial services firms and it was largely successful in converting all traders’ voices, complete with jargon, into text in a matter of milliseconds.
Conversion of the voices into text within milliseconds is a challenge which many existing transcribing solutions have failed to crack. This development from Cloud9 will help a great deal in moving to an advanced stage as far as compliance, surveillance and trader voice analytics goes.
Cloud9 believes that by pushing through with the adaptation of this breakthrough development, if and when that happens, the industry will be able to advance further in its quest for better compliance and trading standards which will only enhance the trading ecosystem as a whole.
See the original article on Finance Magnates.
